Scrapbook Heaven

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Legal Notice
• All notices from Scrapbook Heaven to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Scrapbook Heaven shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
  
  8910 Bandera Road, #201
  San Antonio, Texas 78250
  Delivery shall be deemed to have been made by You to Scrapbook Heaven five (5) days after the date sent.



• Copyright
• All content appearing on this Web site is the property of:
  
  Scrapbook Heaven
  8910 Bandera Road, #201
  San Antonio, Texas 78250
  Copyright © 2009-2010 Scrapbook Heaven. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2010 Scrapbook Heaven. All rights reserved.



• Trademarks
• All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Scrapbook Heaven. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Scrapbook Heaven or any third party, except as expressly granted herein.



• Use Of Site
• This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Scrapbook Heaven and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Scrapbook Heaven believes that customer conduct violates applicable law or is harmful to the interests of Scrapbook Heaven and its subsidiaries.



• Privacy Policy
• Scrapbook Heaven use of personal information that you may submit to Scrapbook Heaven through this Web site is governed by the Scrapbook Heaven Privacy Policy. Privacy Policy Scrapbook Heaven Privacy Policy The Scrapbook Heaven Privacy Policy was last updated on March 1, 2009. Scrapbook Heaven Privacy Policy Protection of Customer Information Shipment Information Security and Integrity of Information Retention of Customer Information Customers are Responsible for Protecting Information and Systems on Their Premises Scrapbook Heaven Web Sites  What Information We Collect And How We Will Use It  Links to Other Sites  Cookies  Web Surveys  Scrapbook Heaven Web Site Applications  IP Addresses  My Scrapbook Heaven Account  Consent to Receive Certain Emails  Review, Modification, and Deletion of Personal Information  Expiration of Data Assent Contacting Scrapbook Heaven Protection of Customer Information We understand the importance of privacy to our customers and visitors to Scrapbook Heaven Web sites. Our policy is to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or Personal Information (as described below) about our customer to any third party not affiliated with their transaction, except as necessary to provide Scrapbook Heaven services to the customer, as required by law, or in connection with an investigation of possible illegality or misuse of Scrapbook Heaven services. We collect and store information about every order we handle so that we can efficiently provide the services demanded by our customers. We use information about our customers, their orders, and their ordering activity to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, accomplish the billing function, and comply with government regulations. As we collect and use information about our customers, we may contract with vendors to assist us in processing that information for those purposes listed in the previous paragraph. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose. In addition, as Scrapbook Heaven continues to develop its business, we may buy or sell subsidiaries or business units. As part of these transactions, customer information of the subsidiaries or business units may be one of the transferred assets. Examples of information that we collect include names, addresses, e-mail addresses, credit card numbers and telephone numbers. Some of the information collected by Scrapbook Heaven is data which relates to an identifiable person ("Personal Information"). We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data is sometimes shared with third parties. Finally, we do provide Personal Information to government agencies as required by law or regulation, and in connection with investigations of possible illegality or misuse of Scrapbook Heaven services. In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient or addressee, to resolve a question or provide shipment status information. Order Information Information, including Personal Information, provided as part of a order transaction represents a record of that business transaction and cannot be altered after the transaction is complete. Although we make reasonable efforts to limit access to our facilities to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter. Security and Integrity of Information We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information. Scrapbook Heaven Web Sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access. Retention of Customer Information We retain information, including Personal Information, about customers as necessary for business purposes and as required by government regulation. For example, we retain information about orders, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire. Customers are Responsible for Protecting Information and Systems on Their Premises Some information about Scrapbook Heaven customers and their orders are stored in shipping systems located on customer premises. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by Scrapbook Heaven, we provide tools to facilitate customer efforts to safeguard their information. The Scrapbook Heaven Web Sites The following paragraphs describe our commitment to the protection of Personal Information as it applies to the Scrapbook Heaven Web Sites, which are Web sites controlled or operated by a Scrapbook Heaven entity (such as a Scrapbook Heaven business unit) or a Scrapbook Heaven affiliate, unless the Web site expressly publishes a different or modified privacy policy. What Information We Collect And How We Will Use It Users can visit most areas of the Scrapbook Heaven Web Sites without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. We may ask users to provide some Personal Information in these situations. Links to Other Sites Scrapbook Heaven provides links to external sites as a convenience to the user. The inclusion of any link does not imply Scrapbook Heaven endorsement of the external site company, its Web site, or the products and services it promotes and sells. Scrapbook Heaven is not responsible for the privacy practices or the content of such Web sites. Cookies Cookies are small text files that a Web site can send to a user's browser for storage on the hard drive. Cookies can make use of the web easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent. For instructions on how to change cookie settings, look in the Help menu on your Internet browser. Although refusal of cookies will not interfere with the ability to interact with the Scrapbook Heaven Web Sites, users will need to accept cookies in order to use certain functionality (for example, My Scrapbook Heaven Account) provided at the Scrapbook Heaven Web Sites. We use cookies (sometimes in conjunction with other technology such as Web beacons) (i) to keep track of and administer user status, preferences, business information and other information provided by a user, (ii) for security purposes, (iii) to understand visitor usage of the Scrapbook Heaven Web Sites on an anonymous basis, and (iv) to evaluate the effectiveness of certain advertising efforts. Other than cookies used in connection with registered users of a Scrapbook Heaven Web Site or used to transfer information from one application to another on one or more of the Scrapbook Heaven Web Sites, information collected by cookies and Web beacons used in connection with the Scrapbook Heaven Web Sites is not used by Scrapbook Heaven to identify an individual. My Scrapbook Heaven Account cookies are placed every time a user logs in and are available for that session only. Cookies used to transfer information from one application to another are available only in the session of that transfer. Other cookies are stored indefinitely on users' hard drives. Web Surveys From time to time, we include survey forms on the Scrapbook Heaven Web Sites to better understand our customers' needs and to create Web sites that respond to their interests. Customers may opt-out of participating in follow-up surveys. Scrapbook Heaven will not disclose survey response information to companies or individuals outside Scrapbook Heaven with two exceptions: 1. Anonymized data, with all names, addresses and other personally identifiable information removed. 2. To vendors who are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide services to Scrapbook Heaven or Scrapbook Heaven customers. Scrapbook Heaven Web Site Applications Users of Scrapbook Heaven Internet Ordering, Shipping and other applications on the Scrapbook Heaven Web Sites that enable the purchase of products and services who choose to use credit cards for payment are required to provide information about themselves and their card. We use this information to establish credit for billing. IP Addresses The Scrapbook Heaven Web Sites collect IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics. My Scrapbook Heaven Account In addition to the information provided about My Scrapbook Heaven Account above under "Cookies," the following paragraphs describe our commitment to the protection of Personal Information as it applies to My Scrapbook Heaven Account, an interactive feature of www.shop.scrapbook-heaven.com. Visitors to www.shop.scrapbook-heaven.com can, if they choose, participate in the interactive functions available at My Scrapbook Heaven Account. Participants are required to complete a registration form. This form includes information such as name, address, phone number and e-mail address. We use the information from the registration form to enhance our services and better meet the needs and preferences of our customers. Consent To Receive Certain E-Mails We send e-mail communications about Scrapbook Heaven products, services and special offers to customers and others with prior consent. Each e-mail we send for marketing purposes enables recipients to opt out of receiving further marketing e-mails from Scrapbook Heaven. Opting-out also can be accomplished by accessing the recipient's Profile in My Scrapbook Heaven Account. There are certain e-mails that Scrapbook Heaven may continue to send to Scrapbook Heaven customers. For example, Scrapbook Heaven uses e-mail to deliver information that registered users request. Scrapbook Heaven also uses e-mail to provide details about customer account(s) and operational information regarding existing products, services and systems. Review, Modification, and Deletion of Personal Information Registered users in the My Scrapbook Heaven Account program can review, modify, or delete the information previously provided at the registration site by editing their Profile information in My Scrapbook Heaven. Review, add, and delete functions are also options within the Preferences and Address Book functions. Registered users should note that Scrapbook Heaven will use reasonable efforts to delete user information when requested but that some residual information may remain because of backup files and deletion logs. Expiration of Data Personal information provided on the My Scrapbook Heaven Account registration form will be deleted if the user does not access My Scrapbook Heaven Account for 14 months. Assent Your continued use of this site signifies your assent to the Scrapbook Heaven Privacy Policy. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time by posting the revised policy at the Scrapbook Heaven Web Sites. Please check this page periodically for changes. Contacting Scrapbook Heaven If you have questions about this privacy statement, the practices of this site, or your experience on any of the Scrapbook Heaven Web Sites, you can contact: webmaster@scrapbook-heaven.com. Comments, suggestions or materials sent or transmitted to Scrapbook Heaven shall be deemed to be non-confidential. Scrapbook Heaven shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them. Copyright © 2009 Scrapbook Heaven. All rights reserved.



• Consumer Agreement
• Customers are Responsible for Protecting Information and Systems on Their Premises Some information about Scrapbook Heaven customers and their orders are stored in shipping systems located on customer premises. Customers concerned about the security of their information in these systems should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by Scrapbook Heaven, we provide tools to facilitate customer efforts to safeguard their information.



• Shipping & Delivery
• At this time, Scrapbook Heaven ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Scrapbook Heaven ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Scrapbook Heaven will ship all products purchased from our website via United Parcel Service (UPS) unless otherwise indicated. UPS shipments can take up to seven (7) days for delivery.



• Sales Tax
• Scrapbook Heaven charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



• Warranties
• The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Scrapbook Heaven makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Scrapbook Heaven SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Scrapbook Heaven BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  
  -- OR Depending on State --
  
  The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Scrapbook Heaven.
  
  The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Scrapbook Heaven is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
  
  The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Scrapbook Heaven.
  
  The inclusion of material on this server does not imply any endorsement by Scrapbook Heaven, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
  
  A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Scrapbook Heaven tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.



• Return Policy
• You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Scrapbook Heaven reserves the right to change its payment procedures at any time without prior notice to you. Please consider your purchases carefully, as Scrapbook Heaven does not accept returns due to the archival nature and quality of our products.



• Store Hours
• Customer service is available US Central Standard Time, Monday through Thursday, 10:00 am to 8:00 pm. Friday, 10:00 am to 9:00 pm, and Saturday, 10:00 am to 6:00 pm, and Closed on Sunday. You can reach us by telephone during normal business hours at 210-572-2380 or by fax to 210-572-2383.